Terms & Conditions
Last updated: 29 October 2026
These terms apply to every order placed on www.orchidsparadise.com. Please read them before ordering. They do not affect your statutory rights as a consumer.
About us
Orchids Paradise is a trading name of a sole trader based in Manchester, United Kingdom. Email: studiorchids@hotmail.com.
Our products
Our arrangements are made with high-quality artificial (silk and real-touch) orchids and preserved natural materials. They are not live plants. Each piece is handcrafted to order, so small variations in shape, colour and moss from the photographs are a natural part of handmade work. Colours may also appear slightly different depending on your screen.
Prices and payment
Prices are shown in pounds sterling (GBP). Delivery within the UK is free; delivery costs for other countries are shown at checkout before you pay. We accept debit and credit cards through Wix Payments, PayPal, Klarna, Apple Pay and Google Pay. If a price is clearly wrong because of an error, we will contact you before dispatch and you may cancel for a full refund.
Your order
After you order, you will receive an email confirming that we have received it. The contract between us is formed when we confirm dispatch of your order. We may decline an order, for example if an item is no longer available; if so, we will refund you in full.
Delivery
As each arrangement is made to order, please allow 3 to 5 working days for UK delivery. Seasonal periods such as Mother's Day, Valentine's Day and Christmas may need extra preparation time. You will receive a tracking link by email. The items become your responsibility once they are delivered to the address you gave.
Your right to cancel
Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving it without giving a reason. Tell us by email at studiorchids@hotmail.com, then return the items, unused and in their original packaging, within 14 days of telling us. Unless the item is faulty or damaged, return postage is paid by you. We will refund the price and the standard delivery cost within 14 days of receiving the items back, using your original payment method.
This right does not apply to bespoke items made to your own specification, such as custom colours, sizes or personalised designs, unless they are faulty.
Damaged or faulty items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and its packaging, so we can act quickly with the courier. We will cover the return cost and offer a replacement or a full refund. This does not limit your rights under the Consumer Rights Act 2015, which entitles you to a repair, replacement or refund for goods that are faulty or not as described.
Bespoke creations
For bespoke orders, we agree the design, price and timing with you in writing before we start. Because these pieces are made especially for you, they cannot be returned for a change of mind.
Care of your arrangement
Keep your arrangement indoors, away from direct sunlight, heat and moisture, and dust it gently with a soft brush or cool hairdryer. Preserved moss should not be watered.
Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so.
Intellectual property
All photographs, designs and text on this site belong to Orchids Paradise and may not be copied or used without our written permission.
Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you have a concern, please contact us first and we will do our best to resolve it.
